Frequently Ask Questions

PAYMENT

1. DO I NEED AN ACCOUNT TO GET STARTED?
   • No, you will be able to check out with a Guest Account. However, we encourage you to register an account at Tong Garden to enjoy loyalty points, offers, and exclusive discounts. Registration only requires a few simple steps!
2. HOW DO I CHOOSE THINGS TO BUY?
   • As you browse the Tong Garden Online Store, click the add button to the shopping cart below the item you want to purchase.
3. HOW DO I CHANGE THE NUMBER OF PRODUCTS IN MY SHOPPING CART?
   • Click "View Shopping Cart" to see a list of product items in your shopping cart. Change the number of items and click "Modify Cart" to update the contents of your shopping cart.
4. HOW DO I KNOW WHAT'S IN MY SHOPPING CART?
   • When browsing Tong Garden Online, just look to the right side of the screen to see which items you have in your shopping cart. Use arrows to move between items in your cart.
5. HOW DO I REMOVE ITEMS FROM MY SHOPPING CART?
   • Click the "delete" check box and click "cart modification" to remove that item from your cart. You can also change the number of items to "0" (zero) to remove items from your shopping cart.

PAYMENT

1. WHAT ARE THE AVAILABLE PAYMENT METHODS?
   • Credit Card :
     Visa, Master Card
   • Online Banking :
     Bank Danamon
     Bank Muamalat
     Bank Permata
     Bank CIMB
     ATM Transfer (ATM Bersama, Prima, Alto) ALFAMART
   • E-Wallet :
     Link Aja!
     DOKU
     OVO
   • Virtual Account :
     Bank Mandiri
2. CAN I CHANGE OR CANCEL MY ORDER AFTER CONFIRMATION?
   • To ensure your order is processed smoothly and delivered promptly, we cannot change or cancel your order upon confirmation.
3. WHAT IF I CAN'T COMPLETE THE PAYMENT?
   • Orders with the status of "Waiting for Payment" will be automatically cancelled within 60 minutes.

DELIVERY

• Complaint Communication Facilities can be through
  1. Whatsapp
  2. Email: Online_admin@tonggarden.co.id
• Maximum Time Limit for Complaint order 2 x 24 hours after the goods are received.
• Complaint Resolution Response 3 x 24 Hours
• In the event of a Complaint Of Wrong / Less / Damaged goods ordered, We will verify in advance to ensure the accuracy of complaints from customers. Before proceeding to the refund/refund stage.
  • By attaching :
    1. Photo and video evidence of damage/lost/deficiency.
    2. Proof of booking and payment.

• Refund Application will be realized for 7 business days after the finalization of complaint checking